Travel & Hospitality

Travelers are looking to book with the best providers, and this involves helping them whenever they need something. What better way to showcase your brand in hospitality than by showing unrelenting support to your customers?

 

The vacation begins with you

– On demand customer support
– Experts on local and international sights
– Proactive customer outreach
– Easy access to guest information through synced records

Travel & Hospitality BPO Services

 

Travelers are looking to book with the best providers, and this involves helping them whenever they need something. What better way to showcase your brand in hospitality than by showing unrelenting support to your customers?

The vacation begins with you

 

Hotels, resorts, casinos, restaurants, and travel providers are popping up left and right. As more and more establishments join the race, it becomes harder to please demanding customers who want only the best during their stay. Don’t get buried under the pile. We’re here to take some weight off your shoulders so you can focus on creating great memories for your clients.

 

Personalized Customer Service

 

It doesn’t matter if you have a hundred or a thousand customers under your belt. Our customer support team is trained to deliver top notch experience to your customers. Our team studies your customer profile to embody a persona that will best serve your clientele. We proudly carry your brand with us every time we answer a call.

 

 

Localized Knowledge

 

Too many customer support services focus on speed and efficiency and forget the one thing that matters the most: expertise. Nothing is more upsetting than asking for a recommendation and not getting a proper one. We equip our team members with the knowledge to provide helpful insight to your clientele so they go in and out of your premises with a smile.

 

Urgent Services

 

The hospitality industry operates on the premise of convenience. Our job is to make sure you’re able to do that, whenever, wherever. Late bookings, missed appointments, and cancelled trips are the bane of the industry. Our team specializes in handling similar matters with a cool head, making sure that we amicably resolve unprecedented issues every single time.

 

 

Loyalty and Rewards

 

Whenever we get in touch with your guests, we only have one goal in mind: to keep them coming back for more. We play out a customized retention strategy that makes your guests feel right at home with your brand.

Stay On Top Of The Chain

Vacation goers are always on the lookout for the next best thing, and with different competitors popping up every year, it’s easy to lose the race and struggle with many others. With Keltha industries, we can provide a support system that will revitalize the way you communicate and serve your clientele so every minute feels with you feels like a holiday.

65%

Of guests switch providers because of a poor customer service experience

20%

Of establishments declare bankruptcy within the first five years

88%

Of customers expect hotels and restaurants to be available on demand

20%

Of establishments declare bankruptcy within the first five years

Create Five-Star Experiences Today