General

What is Customer Relationship Management? Customer Relationship Management is a strategy for managing organizational relationships and interactions with the customers. CRM systems help companies stay connected with customers, streamline processes, track their requests, work on customer’s feedback and increase profits. From many years in the business world, customer relationship management...

What outsourcing is? Outsourcing business is a practice in which a company employs other companies or individuals to carry out their tasks, handle operations, or provide services that are usually carried out previously by company employees themselves. Outsourcing of business is done both domestically and internationally but most of the...

BPO or Business Process Outsourcing is a business tool by which firms’ contract out non-primary business activities to third-party providers. BPO includes customer services/call center outsourcing, human resource management, payroll and accounting sectors. If you are looking to understand the driving forces behind BPO, then...

Introduction Outsourcing is a common practice amongst businesses, where business functions and processes are contracted out to third-party providers. The benefits of outsourcing are vast, such as cost savings, efficiency gains, increased reach, and greater competitive advantages. It also makes your business flexible and agile, able...