Customer Support

What is Customer Relationship Management? Customer Relationship Management is a strategy for managing organizational relationships and interactions with the customers. CRM systems help companies stay connected with customers, streamline processes, track their requests, work on customer’s feedback and increase profits. From many years in the business world, customer relationship management...

BPO or Business Process Outsourcing is a business tool by which firms’ contract out non-primary business activities to third-party providers. BPO includes customer services/call center outsourcing, human resource management, payroll and accounting sectors. If you are looking to understand the driving forces behind BPO, then...