15 Feb How Top BPO companies handle data security
While in the past most companies would handle all of their projects on their own, the trend of outsourcing projects to third-party companies is slowly but surely on the rise. The reason? Outsourcing projects to other companies not only yields a higher quality of the finished task as better experienced developers take on the task and may even cost the company far less than what they would have spent doing the project on their own. This is where Business Process Outsourcing (BPO) companies come in: they take a project from client companies and return a finished product after having it developed by their network of outsourced developers.
However, a great risk of hiring a BPO company these days is the issue of data security. Information leaks in the past have spelled a nightmare for companies who took the gamble of outsourcing their projects to BPOs, and some have even been crippled by the financial losses caused by these leaks, which is why data security being a top priority for a BPO, something which it has to achieve before it can even look for clients willing to outsource their projects.
So, how does a BPO manage to keep its clients’ data secure?
Strict control over employees
The first level at which a BPO protects its client’s data is by keeping it safe from its employees, who my both intentionally and unintentionally cause a potentially hazardous information leak. Strict workplace regulations are placed on employees of a BPO who are not allowed to carry any personal electronic device (laptops, mobiles, flash drives, the whole shebang) that can be used to record information on a client’s data. If any details regarding the projects are circulated through the workforce on paper, these details are destroyed as soon as their purpose is fulfilled by shredding all the documents. All employees are even required to sign non-disclosure agreements with the BPOs they wok for at the time of hiring which prevents them from disclosing any of the confidential client’s information, lest they want to be charged with criminal activity in court.
Dedicated IT team on standby
An attack on the system servers or a system malfunction is a common worry for a technology-reliant company like a BPO, which is why they have an IT/Tech team on standby in case anything goes wrong. The job of the IT team is to bring all of the systems online as soon as possible in case of a failure and recover as much of the client’s data as possible in this scenario. They also ensure no data is lost to thieves in this time of crisis, which is a very high possibility and constantly monitors the system for any sign of invasion.
Stringent data security policies
Whether they’re dealing with clients who are outsourcing their projects or developers who are going to work on the projects themselves, BPOs make sure to sign legally binding contracts with both parties. These contracts contain clauses that guarantee that neither party would participate in the misuse of data and are effective in their execution since they imply legal action if a party were to break one of the rules of the contract. In this way, a BPO can establish trustworthy relations with the parties it deals with and shares its data with since it knows neither party would dare break the contract for fear of legal action.
Another front where BPOs control their data security is in their communication with other companies and clients. Since the majority of data is lost to eavesdroppers during communication, BPOs constantly monitor their bandwidth to ensure none of their data is being compromised. Besides that, they ensure any, and all communication is carried out using end-to-end encryption to make any data picked up by hackers completely indecipherable garbage.
Control over all tech used in the company
Any computer systems used in a BPO are constantly monitored by a security IT team that can automatically detect and eliminate signs of malpractice. Besides the monitoring team, all systems are set up to restrict any actions that would result in the leakage of data like copying files to a flash drive for example.